About DJ

Hi, I’m Dalgleish Joseph, but most people in the industry just call me DJ. I started my journey in the BPO world like many others—on the phones, as a sales agent. That experience grounded me. It gave me a deep appreciation for frontline work and a lifelong commitment to understanding every layer of the customer experience lifecycle.

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Over the past two decades, I’ve worked my way through the ranks, eventually leading large-scale operations and managing diverse teams across Jamaica, Guyana, Belize, Honduras, El Salvador, Grenada, and the United States. These experiences have given me a unique lens on the global outsourcing industry and the evolving challenges faced by agents, executives and clients.

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What drives me today is a passion for how technology—especially AI—is transforming the way we deliver service. Through DJ Talks CX, I aim to create a space where everyone, from entry-level reps to C-suite leaders, can explore the future of our industry together.

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This platform isn’t just about thought leadership—it’s about real talk from someone who’s walked the floor, led the teams, and now wants to help make sense of what’s coming next.

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Welcome to DJ Talks CX. Let’s build the future of service—one conversation at a time.